At BIKE AND DOG, your satisfaction—and your dog’s safety—means everything to us. If you’re not completely happy with your purchase, we’re here to make it right.
30-Day Return Window
You may return your item within 30 days of delivery for a full refund or exchange. To qualify, the item must be:
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Unused
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In its original condition
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In the original packaging
How to Start a Return
Please email us at [email protected] with the following details:
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Your order number
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Reason for return
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Photos of the item (if damaged or defective)
Our support team will respond with return instructions and the return address. Please do not return items without contacting us first.
Return Shipping Costs
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If the return is due to our mistake (wrong or defective item), we’ll cover the return shipping.
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If the return is due to personal preference or change of mind, you’ll be responsible for the return shipping cost.
Refunds
After we receive and inspect your return, you’ll receive a confirmation email. If approved:
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Your refund will be issued to your original payment method within 5–10 business days
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Original shipping charges (if any) are non-refundable, unless the return is our fault
Exchanges
If your item is defective or damaged, we’re happy to offer a replacement. Please contact [email protected] within 30 days of receiving your order.
Items Not Eligible for Return
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Final sale or clearance items
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Used items not defective or damaged upon delivery
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Returns requested after 30 days from the delivery date
Need Help?
Our team is here for you. Reach out to [email protected] and we’ll respond as quickly as possible.