Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Shipping times vary depending on your location:
Domestic orders: 3–7 business days
International orders: 7–21 business days
You’ll receive a confirmation email with tracking once your order ships.
Creating an account is easy!
Click on the Account icon at the top of our website.
Select Create Account.
Fill in your name, email address, and a secure password.
That’s it—you’re ready to shop and track your orders!
If your order hasn’t shipped yet, email us immediately at [email protected] with your order number and the correct address.
Once an order has shipped, we’re unable to change the delivery address.
After your order is shipped, you’ll receive a confirmation email with a tracking number and link.
You can also log in to your BIKE AND DOG account to view your order history and tracking updates anytime.
No. For your security, we do not store any credit card information on our servers. All payments are processed securely through our trusted payment partners.
We charge sales tax where required by law, based on your shipping address. The applicable tax amount will be displayed during checkout.
We offer worldwide shipping! If your country is available at checkout, we ship there.
If you’re unsure, feel free to email us at [email protected] and we’ll be happy to confirm shipping availability and estimated delivery times.
In most cases, yes! However, if your order includes multiple items or comes from different warehouses, they may be shipped separately. You’ll receive a tracking number for each shipment if that happens.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and returned in their original packaging. For full details and to start a return, contact us at [email protected].
We’re so sorry for the mix-up! Please email [email protected] with your order number and a photo of the item you received. We’ll make it right as quickly as possible.
We take product quality seriously. If your item arrived damaged, please contact us at [email protected] within 7 days of delivery. Include your order number and clear photos of the damage so we can assist you promptly.
Once your return is approved, we’ll provide you with a return shipping address and instructions via email. Please do not send any items without receiving authorization first.
Our support team is always happy to help! For any questions, concerns, or assistance, email us at [email protected] and we’ll respond as soon as possible, typically within 24–48 business hours.
If your order hasn’t shipped yet, please contact us immediately at [email protected] with your order number and the corrected address.
If your order has already shipped, we’re unfortunately unable to change the delivery address.
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, contact us at [email protected] as soon as possible. If the order has already shipped, changes or cancellations may not be possible.
If an item is currently out of stock, we may offer pre-orders for select products. Keep an eye on the product page or sign up for restock notifications. You can also email [email protected] to inquire about specific pre-order availability.